Data Privacy Policy

At Asia Getaways, we value the privacy and trust of our customers. This Data Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and representatives. By using our services, you consent to the practices outlined below.

1. Information We Collect

When you use our website or book our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, passport details, billing address, and payment details.
• Travel Information: Flight details, hotel preferences, dietary restrictions, and special requests.
• Technical Information: IP address, browser type, device information, and cookies (to enhance website functionality).
• Communication Records: Emails, messages, or phone conversations exchanged with our team.

2. How We Use Your Information

We use your information strictly for business and customer service purposes, including:

• Processing and confirming bookings.
• Coordinating with hotels, airlines, and service providers.
• Providing customer support and travel assistance.
• Sending booking confirmations, invoices, and travel documents.
• Sharing updates, offers, and promotions (with your consent).
• Enhancing our website and improving customer experience.

3. Sharing of Information

Asia Getaways does not sell or trade personal information. However, we may share your information in the following cases:

• Service Providers: Hotels, airlines, transport operators, and activity providers to fulfill bookings.
• Legal Requirements: If required by law, regulation, or government authority in Sri Lanka.
• Payment Processing: Banks and payment gateways to process secure transactions.

We ensure that all third-party providers we work with follow strict confidentiality and data protection standards.

4. Data Security

We take data protection seriously and use appropriate safeguards, including:

• Secure servers and encrypted transactions.
• Restricted access to personal data by authorized staff only.
• Regular monitoring of our systems for vulnerabilities.

However, please note that no method of online transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

Personal data will only be retained for as long as necessary to provide services and comply with legal obligations.

• Travel and booking records may be stored for up to 5 years for business, accounting, and compliance purposes.
• You may request deletion of your personal data after your travel is completed, subject to legal requirements.

6. Cookies & Website Tracking

Our website uses cookies to improve user experience, including:

• Remembering preferences and past searches.
• Analyzing site traffic to improve services.
• Delivering relevant promotions or advertisements.

You may disable cookies in your browser settings, though some features of the website may not function properly without them.

7. Your Rights

As our client, you have the right to:

• Request access to your personal data.
• Correct or update inaccurate information.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise these rights, please contact us at support@asiagetaways.com.

8. Children’s Privacy

Asia Getaways does not knowingly collect personal information from individuals under the age of 16 without parental consent. If such data is discovered, we will delete it promptly.

9. International Data Transfers

Since we operate inbound tourism, your information may be shared with service providers both in Sri Lanka and abroad. By using our services, you consent to such transfers, which are carried out with appropriate safeguards.

10. Changes to this Policy

Asia Getaways may update this policy from time to time to reflect changes in law, technology, or services. Updates will be published on this page with a revised “Last Updated” date.

Contact Us

For inquiries, service requests, or assistance, please contact:

Asia Getaways Pvt Ltd
Colombo, Sri Lanka
📧 Email: support@asiagetaways.com
📞 Phone: +94 070 160 6306